Hello Support Team,

I’m reaching out regarding my account ,which is currently showing the message:

“Your account is temporarily deactivated during a cooling-off period. You can sign up again after 23 days.”

However, I had already purchased plans and credits on this account, which I use to generate PowerPoint presentations. Since the account is currently deactivated, I’m unable to access the plan and remaining credits that I have paid for.

Could you please help me restore/reactivate the account, or let me know how I can recover my purchased plan and unused PPT generation credits?

I have provided the purchase receipt below which is required to verify the account and transaction.

Please look into this as soon as possible, as I would not want to lose the purchased subscription/credits due to the temporary deactivation.