I originally chose and paid for only one month, but I have now discovered that I have been charged every month for four months. I did not receive any email notifications about these recurring charges, nor was I provided with receipts. I contacted customer service to explain that I have not even used the website since my initial payment. I asked them to send me the receipts for the payments and also requested a link or information on how to make a formal complaint. However, after I explained my situation, they stopped responding completely. Their only response was that recurring charges are apparently their policy, which is not an acceptable explanation when a customer believes they selected only a one-month service. I find the lack of communication, receipts, transparency and customer support extremely frustrating. I would strongly advise others to be very careful before signing up and to check their bank statements regularly for recurring charges.
