Complaint 1 — Failure to follow instructions

I am unable to work effectively because the service is not following my requested instructions. I provided a detailed, page-by-page presentation brief with clear content, structure, and design direction, yet the requested output has not been delivered as specified. This is causing significant disruption to my work. Please investigate why the instructions were not actioned and provide an immediate resolution.

Complaint 2 — Repeated service failure

This is a second complaint regarding the same unresolved issue. Despite clearly outlining my requirements, the service continues to fail to carry out the requested task. The repeated lack of adherence to instructions has made the platform unusable for this project. Please escalate this matter, confirm receipt of both complaints, and explain how the issue will be resolved.